Social Collaboration

Respond more efficiently to the social conversations that matter most with team collaboration tools.

Collaborate right inside your social inbox

Manage the Inbox as a team

Apply custom tags and use filters to divvy the workload. Easily mark messages complete to facilitate real-time, seamless collaboration.

Never get your wires crossed

Live activity updates in the inbox show you in real-time when a teammate is viewing or replying to a message.

Turn any message into a task

Easily turn any social messages into actionable tasks and add helpful context by designating a type or including a note.

Follow the audit trail

See who took action on a message so you always know who has replied to, tasked or marked a message complete.

Enjoy unlimited management solution

Streamline and manage team workflow with tasks

Task

Task across teams and systems Identify sales leads, route general tasks or seamlessly create Helpdesk support tickets from any message.

Workflow

Complete task workflow visibility View tasks on the team and individual level—quickly filter by open, completed or specific task types.

Messages

Get messages in the right hands See who is available online and route messages to alert the appropriate people in-app and via email.

Efficiency

Measure workflow efficiency Analyze your team’s active task time, completion ratio and more collaboration insights with the Team Report.

Bidirectional system integrations for stronger team collaboration

Create a complete view for marketing and sales by matching social contacts with corresponding customer Salesforce data—all without leaving Automations.

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Publishing

User-based publishing permissions on the profile level provide custom access based on an individual’s role.

Calendar

A comprehensive, filterable calendar provides team-wide management across multiple profiles and networks.

Message

Automations s built-in message approval workflow is great for compliance, legal, agency collaboration or review.

Collaborate

Message drafts can be used to jot down and save post ideas or for collaborative peer review.

Ready to get started?

Sign up for a 7-day trial

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